. (36) ???Grievance??? means a member???s complaint to a PHP, CCO, or to a participating provider about any matter other than an action. (37) ???Grievance System??? means the overall system that includes: (a) Grievances to a PHP or CCO on matters other than actions; (b) Appeals to a PHP or CCO on actions; and (c) Contested case hearings through the state on actions and other matters for which the