So, yes, Ray is right again, (dang, do I really have to admit that! :)) And again, this advice is not new but process or lack thereof is what most do not master, and I even have some sticky spots, at times, but process and processes must be mastered like you said Ray, and being able to make a sale (no matter how simple it may be to do as a process) is hard for most people because there is always a l