I bought one a week ago and it has the white screen, kepad lights die, then it resets itself back to the main menu, when im making/receiving a call or using the web, everything else works fine, except the major component of the phone, TALKING ON IT!!!!! can''t be the battery mine was brand new, a rep at motorola told me to take it to a tech and get the software updated on it, or get the usb/myphon