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At the level of local government, interest is shown by the increasing number of TQM initiatives in such services as garbage collection, street maintenance, welfare services, police protection, emergency services, and other areas (Sensenbrenner, 1991; Galloway, 1992; Walters, 1992; Pfister, 1993; Lusk, Tribus, and Schwinn, 1989; Penzer, 1991; Kline, 1992; International City and Country Management A
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