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rticles and interviews have appeared internationally, on the CBC and in publications such as Brandweek, Adweek, Sales & Marketing Management, CRM, The DMA Insider, Direct, Relationship Marketing Report, Marketing Tools, DM News, Promo, Catalog Age, BtoB, Marketing Power, ManageSmarter, Multichannel Merchant, Training Growth Innovations, TrainingOutsourcing, Deliver, Internet Retailer and Business
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