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The primary function of the Customer Service Technician is to provide first line service and MAC support for Contact Center specific technology including Avaya PBX and ACD, VoIP, IVR, CTI, Virtual Hold, WFM, Multimedia Contacts (Chat, email), QA Recording, Softphone, Telco, Cable, Computer/Hardware, Network, Headsets and any other technology such as; homegrown applications, etc. for 100+ Contact C
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