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, method, and computer program product for collecting and sending various types of information to a monitor using e-mailUS7519706Jan 17, 2008Apr 14, 2009Ricoh Company, Ltd.Method and system of remote monitoring and support of devices, including handling email messages having message types specified within the e-mail messageUS7533333Feb 14, 2001May 12, 2009Ricoh Co., Ltd.Object-oriented method and
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