. . . "The May 2006 issue of Computers in Libraries (v. 26, no. 5) includes an article with the title, Hello IM, Goodbye TTY. In the article, Tom Peters and Lori Bell describe how libraries can use technology, such as instant messaging, to increase access and communication for deaf and hearing impaired patrons.At Edinboro, we are planning to implement a virtual reference service using instant messaging." .