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An Entity of Type : prov:Entity, within Data Space : webisadb.webdatacommons.org associated with source dataset(s)

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  • o a central data repository, where it is accessible to all contact center resources if a customer transfers from one channel to another or one agent to another. ??? Agents have instant access to information such as customer profiles and case histories, no matter what contact channel is in use. ??? Customers get a consistent experience, no matter how they get in touch. ??? You can measure the effec
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