of longtime employees who were knowledgeable in areas such as Medicaid, Medicare and commercial insurance.??If you??ve got a Medicare biller that retired, number one, you may have to hire two people to replace her and, number two, you lose all that experience,?? the CEO said.??We have issues with staff more often than we??d like to,?? Mr. Fahd said. ??We don??t have a very deep financial staff an