ts his passcode into his phone the phone reboots. he does not want to take the phone into apple cause the phone is a 1 week old and does not want to get stuck with a refurb. the engineers want to work with me to get it fixed, hows that my job... i do not have time to trial and error for them. my daughter has about 65-70 apps on my phone its could be anything causing it. if there was a problem that sh