*Published in LEGAL NEWS & VIEWS, Vol. 19, No. 6, June 2005, pp. 14-15 ( A monthly publication of Indian Social Institue, New Delhi - 110 003) When a potential consumer goes to buy some goods e.g. electronics or vehicle for private use etc. or to hire any service e.g. insurance, electricity or housing construction, etc., he may be required to sign on an agreement paper in which an arbitration cl