I would go as far as saying maybe 5-10% actually know as much as we do. the rest ???general public??? either want the ???cheapest??? or the ???staple phone (blackberry, iphone, droid, palm, etc.) i worked for tmo for 5 years and left recently now i work for another carrier. the way tmo runs their business is a joke and anyone that works for them will tell you that (ie. ace) heres my breakdown. att