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An Entity of Type : prov:Entity, within Data Space : webisadb.webdatacommons.org associated with source dataset(s)

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  • BACKGROUND OF THE INVENTION [0003] Traditional call centres allow agents to deal with queries, complaints or other issues raised by remote users (referred to herein as ???customers???, irrespective of whether they are actually buying products or services from the call center organisation) who telephone the call centre.
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