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An Entity of Type : prov:Entity, within Data Space : webisadb.webdatacommons.org associated with source dataset(s)

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  • Handling time includes all activity, including elements such as reading the issue, tagging category and marking sentiment, looking up customer account info, making any notes about the issue, and drafting responses.Average Handling Time (AHT) ??? Average amount of time agents spend processing issues over a given period.
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