Any request I send is replied > by two e-mails, and I cannot see any changes via the web interface: > No workflow nor any new tickets. > > The first email says: > > Thank you for taking some action: > > (.... with help info when the request is %RT HELP ...) > > > The other email says : > > There has been an error: > There has been an error with your request: > > Your message is reproduced below: