Any request I send is replied > > by two e-mails, and I cannot see any changes via the web interface: > > No workflow nor any new tickets. > > > > The first email says: > > > > Thank you for taking some action: > > > > (.... with help info when the request is %RT HELP ...) > > > > > > The other email says : > > > > There has been an error: > > There has been an error with your request: > > > > Y