As of now, my complaint is supposed to be forwarded to someone higher up the chain and hopefully there will be some resolution on this.Sprint let me Downby tpinkney02 on 04/18/2013I went into a sprint store because my camera was not working on my phone,the sales person plugged my phone into some sort of device and the phone went Lapiths,it will not work at all,I had 565 songs at $1.00 a piece = $565