The city's customer service center dealt with a total of 67,895 cases involving transactions worth W13.8 billion (US$1=W1,086).The largest number of complaints were about clothes shopping with 20,094 cases or 29.6 percent, followed by fashion accessories such as bags and shoes (29.3 percent) and home appliances including cameras and mobile phones (8.3 percent).Most of the cases were related to the