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An Entity of Type : prov:Entity, within Data Space : webisadb.webdatacommons.org associated with source dataset(s)

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  • utilise business-focused metrics to measure areas such as customer satisfaction, especially given the proliferation of mobile solutions and social media services in Australia.And, the study also found that only 29 percent of Australian organisations are using business-focused metrics to measure customer satisfaction, compared to 41 percent of their counterparts across Asia Pacific and Japan.
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