Retrieved from <a href="http://www.aoa.gov/AOARoot/AoA_Programs/Tools_Resources/DOCS/AoA_DiversityToolkit_Full.pdfThis">http://www.aoa.gov/AOARoot/AoA_Programs/Tools_Resources/DOCS/AoA_DiversityToolkit_Full.pdfThis</a> toolkit, designed for the use of the Aging Services Network and its partners, is built around a four-step process: organizational, staff, and self-assessments; knowledge of the community and partnership formation; design and delivery, including marketing, of services; and program evaluatio