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An Entity of Type : prov:Entity, within Data Space : webisadb.webdatacommons.org associated with source dataset(s)

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  • Additionally, resource management tools are also typically provided to enable a manager to generate management reports 116, for example, to reveal such things as caller hold time, number of dropped calls (i.e., callers unwilling to wait the required hold time), agent efficiency (e.g., the amount of time each agent spends servicing each call and the total number of calls serviced by each agent), an
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