We will evaluate reports and tournament game history and if a bug or other problem made you unfairly lose a game, you may request a refund here: <a href="http://bit.ly/chesscuberefund">http://bit.ly/chesscuberefund</a> Note, refund requests are based on our refund policy which is mention on the page above.Feel free to post any Tournament bugs, comments or suggestions in this thread.