f member asks a series of questions 2 see if incident is a request 4 info, a question, or a problem (categorize) ??? ??? ??? Prioritize incident (6) assigning of priority code based on category & nature of problem ??? ??? ??? Priority Code indicates how serious problem is ??? ??? ??? 1 most urgent code ??? ??? ??? Queque waiting line ??? ??? ??? Assign incident (7) level 1 assigns 2 other staff me